Terms of Use

If you do not agree to the Terms of Use, discontinue using the site immediately.

By using or purchasing from this site, you signify your Assent and Agreement to these Terms of Use. If you do not agree to these Terms of Use, do not use or purchase from Premium Nest Australia.

Purchase Agreements:

You must understand and accept Premium Nest’s Product(s) Characteristic below before proceeding to purchase any products from us:

  • Please make your selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase.
  • We only supply high quality “House” nests, no cave nests are sold by Premium Nest Australia.
  • All pictures shown are for illustration purpose only. Actual product may vary due to the nature of the product. During the wet season in Indonesia, the natural birds nest is usually whiter in color. However, during the dry season, the color is usually more creamy. This a natural phenomenon which does not impact the quality and nutrition of the products. 
  • Our natural bird’s nest is hand-picked without using any chemicals or bleach, so it can’t be 100% clean and will have a small amount of fine hair. 
  • Each product is vacuum sealed for freshness purposes. During this process, some oxygen is removed from the packaging to preserve the quality. This can cause a sulphur or “eggy” smell when opened which is normal smell for vacuum sealed natural birds nest. 
  • Our products contain 10% of moisture as part of the manufacturing process to preserve the quality and to comply with the import requirements.

Refund or exchange for any of the reasons stated above will not be approved. If you do not accept our product(s) characteristics mentioned above, please do not proceed with the purchase.

Shipping & Handling
We mainly ship our product(s) from Sydney, Australia – NSW using an express post service to ensure the hassle free transaction and would normally take of 1-3 working days. Our business is adapting to the challenges presented by the COVID19 pandemic, which means our normal practice of delivery maybe impacted. 

Shipping is free Australia Wide as part of our world class customer service commitment. All items will be carefully packed and handled to prevent damages and will be posted via Australian Post using Express Post service. For International buyer, please contact us here to arrange the purchase.

Refund & Return Policy
All sales are final. We suggest that you choose the item and read the product description carefully and feel free to contact us if you have any questions before purchasing the items. However, in rare circumstances that the products must be returned, it is subject to the approval by one of Premium Nest’s representatives.

Refund or exchange must be done within 7 days after the product due to the nature of the product. Please note that the shipping and handling fees for the approved return or exchange are customer’s responsibility. Only products purchased via premiumnest.com.au are eligible for Refund / Return.

The process to initiate a refund or exchange of product is as follows:

  • Please e-mail us at [email protected] include all relevant details (e.g: product id, product name, receipt number or transaction id). 
  • Send the product back to us with the original packaging (item must be unopened).
  • Once we receive and verify product, we will organise the refund or exchange as soon as possible.

Website Use:

Restrictions on Use of Materials

Materials in this website are Copyrighted and all rights are reserved. Text, graphics, databases, HTML code, and other intellectual property are protected by Australian and International Copyright Laws, and may not be copied, reprinted, published, reengineered, translated, hosted, or otherwise distributed by any means without explicit permission.

Database Ownership, License, and Use

We warrant, and you accept, that we are the owner of the copyright of the Databases of Links to articles and resources available from time to time through us. We and our contributors reserve all rights and no intellectual property rights are conferred by this agreement.

We grant you a non-exclusive, non-transferable license to use database(s) accessible to you subject to these Terms and Conditions. The database(s) may be used only for viewing information or for extracting information to the extent described below.

You agree to use information obtained from our databases only for your own private use or the internal purposes of your home or business, provided that is not the selling or broking of information, and in no event cause or permit to be published, printed, downloaded, transmitted, distributed, reengineered, or reproduced in any form any part of the databases (whether directly or in condensed, selective or tabulated form) whether for resale, republishing, redistribution, viewing, or otherwise.

Nevertheless, you may on an occasional limited basis download or print out individual pages of information that have been individually selected, to meet a specific, identifiable need for information which is for your personal use only, or is for use in your business only internally, on a confidential basis. You may make such limited number of duplicates of any output, both in machine-readable or hard copy form, as may be reasonable for these purposes only. Nothing herein shall authorize you to create any database, directory or hard copy publication of or from the databases, whether for internal or external distribution or use.

Liability

The materials in this site are provided as is and without warranties of any kind either express or implied. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the materials and products in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not us assume the entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Under no circumstances, including, but not limited to, negligence, shall we be liable for any special or consequential damages that result from the use of, or the inability to use, the materials and products in this site, even if we or our authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to, negligence or otherwise) exceed the amount paid by you, if any, for accessing this site.

Facts and information at this website are believed to be accurate at the time they were placed on the website. Changes may be made at any time without prior notice. All data provided on this website is to be used for information purposes only. The information contained on this website and pages within, is not intended to provide specific health, legal, financial or tax advice, or any other advice, whatsoever, for any individual or company and should not be relied upon in that regard. The services described on this website are only offered in jurisdictions where they may be legally offered. Information provided in our website is not all-inclusive, and is limited to information that is made available to us and such information should not be relied upon as all-inclusive or accurate.

Links and Marks

The owner of this site is not necessarily affiliated with sites that may be linked to this site and is not responsible for their content. The linked sites are for your convenience only and you access them at your own risk. Links to other websites or references to products, services or publications other than those of this site and its subsidiaries and affiliates at this website, do not imply the endorsement or approval of such websites, products, services or publications by us or our subsidiaries and affiliates.

Certain names, graphics, logos, icons, designs, words, titles or phrases at this website may constitute trade names, trademarks or service marks of other entities. The display of trademarks on this website does not imply that a license of any kind has been granted. Any unauthorized downloading, re-transmission, or other copying of modification of trademarks and/or the contents herein may be a violation of federal common law trademark and/or copyright laws and could subject the copier to legal action.

Confidentiality of Codes, Passwords and Information

You agree to treat as strictly private and confidential any Subscriber Code, username, user ID, or password which you may have received from us, and all information to which you have access through password-protected areas of our websites and will not cause or permit any such information to be communicated, copied or otherwise divulged to any other person whatsoever.

Other Legal Stuff

These Terms of Use will apply to every access to this site. We reserve the right to issue revisions to these Terms of Use by publishing a revised version of this document on this site: that version will then apply to all use by you following the date of publication. Each access of information from this site will be a separate, discrete transaction based on the then prevailing terms.

This Terms of Use and the license granted may not be assigned or sublet by you without our written consent in advance.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the United States, as it is applied to agreements entered into and to be performed entirely within such jurisdiction.

To the extent you have in any manner violated or threatened to violate us and/or our affiliates intellectual property rights, we and/or our affiliates may seek injunctive or other appropriate relief in any state or federal court in the Australia, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Australia. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Australia, under the rules of the Australian Competition and Consumer Act. Judgement upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

If any provision of this agreement is void or unenforceable in whole or in part, the remaining provisions of this Agreement shall not be affected thereby.

Termination

These Terms of Use agreement are effective until terminated by either party. You may terminate this agreement at any time by destroying all materials obtained from any and all our site(s) and all related documentation and all copies and installations thereof, whether made under the terms of this agreement or otherwise. This agreement will terminate immediately without notice at our sole discretion, should you fail to comply with any term or provision of this agreement. Upon termination, you must destroy all materials obtained from this site and any and all other our site(s) and all copies thereof, whether made under the terms of this agreement or otherwise.